Returns Policy
In order to exercise your rights to return the good, you must follow the procedure below:
• Notify us by email or letter stating whether you wish to return the goods for refund or exchanged with another item.
• Return the goods with the attach letter and proof of purchase must be provided.
• Send the package to: TCAH, Maybank House, Unit C, 208 Maybank Road, South Woodford, London, E18 1ET
Notes for your attention:
• It may takes between 7 to 10 working days to process your return. We reserve the right to deem the goods second-hand and make you an appropriate offer if any items are not returned in their entirety or in an "not as new" condition or after 14 days starting the day after receipt of the parcel.
• The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error.
• Customers are responsible for any damage/loss during the transit of the returned goods
• An assessment will be carried out prior to any replacement or refund.
Cancellation
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 days beginning the day after your goods are received. The cancellation request has to be received by us in writing - by email or letter. The unused goods (including any accessories which were included in the price of the goods) must be returned at the customer's expense within 21 days after receipt of parcel and customer is responsible for any damage during the transit of the returned goods.
We reserve the right to have the goods inspected for replacement or refund. Should you cancel your order within the cooling off period we will issue you a full refund for the price you paid for the item(s). Any cancellation made outside the 14 day "cooling-off" period may not be accepted.